To use remote assistance you must first reconfigure settings in Control panel | System.

Instructions on how to enable invitations sent from this computer and allow users to connect remotely this computer:

  1. Press "Start" button
  2. Click "Control Panel"
  3. Double click "System"
  4. Go to tab "Remote"

  5. Enable "Allow Remote assistance invitations to be sent from this computer"
  6. Enable "Allow users to connect remotely this computer"
  7. Click "Select Remote users"
  8. Select and/or create user accounts remote computers can use.

How to use Remote assistance:

  1. Click "Start" button
  2. Click "Help and support"
  3. Click "Invite a friend to connect to your computer with remote assistance"
  4. Click "Invite someone to help you"
  5. Choose between using Windows messenger, e-mail or sending a file.